We provide only the best laundry equipment to our customers, but to give you complete peace-of-mind, the machinery comes with industry-standard manufacturer warranties, as well as the option of extended Planned Preventative Maintenance and Extended Warranties, all of which can be tailored to our clients’ specific requirements.
In the unlikely event that your system experiences any issues within the first year, our team of specialised engineers will be on site to get you back up and running as soon as possible. Our engineers carry over 350 different parts with them to each visit, so 94% of the time they’re able to fix the issue there and then, without the need for a return visit. However, if the issue is something a little bigger than expected, our warehouse stores over 1800 parts, giving you complete reassurance that the system can be fixed without any expensive replacements or lengthy downtime.
At Renzacci UK, we believe regular maintenance and servicing of your laundry equipment is the backbone of product efficiency and longevity. With this in mind, we provide our customers with tailored service and maintenance packages to help minimise downtime and costly machine replacements.
We have a range of packages available, all of which can be tailored to the number of machines on site and your budget.
Our Planned Preventative Maintenance Package includes two service visits per year. One of our qualified engineers will attend site to give your machine a full health check to ensure it’s in optimum condition. This includes descaling and cleaning out stills and filters.
Our Extended Warranty and Planned Preventative Maintenance Package is a fully comprehensive service which includes two service visits per year, any ongoing maintenance, call out fees and spare parts. During the service visit, our specialist engineers will conduct a full health check to ensure your machines are in optimum condition.
We also offer a complete aftercare service to anyone in the laundry industry, whether you’re a customer of Renzacci UK or not. Our technical team are on hand to talk you through any quick fixes without the need to make a call out.
Keeping your dry cleaning machine in good working order will save you time and money in the long run. Being out of action even for the shortest time can have a big impact on your business. To serve as a point of reference and a reminder Michael, Renzacci's Technical Manager has shared his infinite wisdom in the points below. If you need any assistance in how to carry out any of the task or have different technical questions, please call Michael on the office number.
Michael's top 10 tips for keeping the dry cleaning machine in a good condition:
Service and Engineering Support
Renzacci UK Plc has a highly trained team of salaried Engineers to cater for all the servicing and call out requirements of our clients. We can normally have an engineer on site with 24 hours and where possible even sooner. As far as we know we are the only company that can offer this level of service and response time.
Each engineer has a comprehensive compliment of spare parts on their vehicles and can draw from over 2400 different spare parts held in our stores in West London, which is continually monitored to ensure that we have the range and number of spare parts to meet projected demands.
In line with the Solvent Emissions Directive Renzacci will ensure you are left with all the necessary paperwork required after servicing a drycleaning machine. We will help your business comply with the current legislation requirements.
For further service information please click on the link to "Service Pakakges and Warranties" to the right of this page.
Why not have a look at our 'Top 10 Tips' for keeping your machine in good condition and don't forget that we offer a free telephone advice service to help you deal with your own technical issues without the need or expense of a call out.
